Privacy PolicyYour Data Matters

1. Information We Collect

We collect information in the following ways to provide and improve our services:

a) Information You Provide to Us

• •
  Fare Calculator Usage: When you use our fare calculator, we process the pickup and drop-off locations you enter. This data is used solely to provide you with a fare estimate and may be used anonymously for service improvement analytics (e.g., to identify popular routes).
• •
  Booking via WhatsApp or Phone Call: Our website facilitates bookings by redirecting you to WhatsApp or your phone's dialer.

  • ◦
    WhatsApp: When you click to book via WhatsApp, a pre-filled message template may include your specified route details. The data you share within the WhatsApp chat (including your name, phone number, and booking details) is sent directly to our business WhatsApp account and is subject to WhatsApp's Privacy Policy. We do not store the WhatsApp conversation on our website servers.
  • ◦
    Phone Call: When you click our phone number, your device's native calling app is initiated. We will see your phone number via Caller ID, which is necessary to confirm and manage your booking.

b) Information We Collect Automatically

• •
  Log and Usage Data: Like most websites, our servers automatically collect information when you access our site, including your IP address, browser type, operating system, referring URLs, and pages visited. This helps us diagnose server problems, administer the site, and analyze trends.
• •
  Cookies: We use minimal cookies to enhance your browsing experience. These may include cookies for analytics to understand how users interact with our website. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for the following purposes:

• •
  To Provide Services: To calculate fares and to facilitate your booking requests via WhatsApp and phone.
• •
  To Communicate With You: To respond to your booking inquiries, confirm your ride, and provide updates on your service.
• •
  To Improve Our Website: To analyze usage patterns, identify popular routes and features, and enhance the user experience.
• •
  For Safety and Security: To prevent fraud and ensure the security of our website and users.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following limited circumstances:

• •
  Third-Party Platforms (WhatsApp): When you choose to book via WhatsApp, you are willingly sharing your information on their platform. We are not responsible for the data practices of WhatsApp. We encourage you to review their privacy policy.
• •
  Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

4. Data Security

We implement a variety of security measures to maintain the safety of your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Rights

Since we primarily interact with you via third-party applications like WhatsApp and phone calls for bookings, your data (like chat history and call logs) resides with those services and on our business devices. You have the right to:

• •
  Request confirmation of your booking details.
• •
  Ask for corrections to any incorrect information we hold about your booking.

Please contact us directly to exercise these rights.

6. Third-Party Links

Our website contains links that redirect to third-party services (specifically WhatsApp). This Privacy Policy does not apply to those external services. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• •
  By Email: contact@chandigarhcabs.com
• •
  By Phone: +91-9876520078
• •
  By visiting this page on our website: Contact Us